Frequently asked questions

What can you expect from us?

-You will be greeted in a welcoming, courteous and helpful manner -You will be looked after in a clean and safe environment -You will be kept up to date with information regarding your pet’s progress -All staff will conduct themselves in a professional and dignified manner -Any concerns will be dealt with in a prompt and professional manner -All staff will endeavour to meet your pet’s health needs in a timely manner but not to the detriment of other patients they may be caring for -All care will be delivered in line with best practice



What we can expect from you ?

- We ask that your pet is securely restrained e.g. cat in a carrier, dog on a leash, during your visits - We ask you to be polite, courteous and non-threatening to our team members and our other customers - We ask you to actively participate in your pet’s treatment and to work with staff within the clinic to support your pet’s discharge should they require a stay in the hospital - If you have any concerns we value your constructive and honest feedback. Please ask to speak to a member of staff.



Opening Hours

Monday - 8.00am - 6.00pm Tuesday - 8.00am - 6.30pm Wednesday - 8.00am - 6.00pm Thursday - 8.00am - 6.30pm Friday - 8.00am - 6.00pm Saturday - 8.00am - 2.00pm



Payment Terms

All invoices must be settled at the time of the consultation or at the time of the patient’s discharge. Settlement of invoices may be by Cash, Credit Card, Debit Card, Visa or Maestro. We also offer Vetpay and ZipPay. We do not accept cheques or American Express.



Estimates of treatment costs

We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate – sometimes a pet’s illness does not follow a conventional course.



Pet Insurance

We recommend that you have pet insurance and can provide you with any information that you might need and guidance on the types of policies available. Once your account with us has been settled, you will be able to reclaim the fees from your insurance company.



Parking

We have easy, free parking outside the clinic.